QIPS METHODOLOGY
QUALITY IMPLEMENTATION PROFESSIONAL SERVICE (QIPS)

The QIPS methodology is a structured implementation process used to implement Peodesy into an organisation and is integrated into the training and maintenance methodologies supported by 3R and its distributors.

The following schematic outlines the QIPS approach to project implementation:

Back to the top

EMS METHODOLOGY
EDUCATION MANAGEMENT SERVICES (EMS)

Training Plan

Such is the importance of training, in terms of ensuring that the system is adopted by users and operates successfully, 3R have developed EMS specifically for projects to handle training and education as a discrete project or programme within the overall implementation process.

EMS is particularly appropriate to organisations where the training involved, has to cover as it does many functional areas and different levels of user.

The first key deliverable of EMS is to produce a Terms of Reference document, including a Training Project Plan. The plan will categories the training by functional modules/processes, detail the location and style of training delivery, indicate the number of user staff that should attend each course, and provide a schedule of associated costs.

Training Material

A key benefit of using the EMS methodology is that rather than delivering a series of standard courses, instead it tailors all training materials, equipment and facilities to suit the needs of each organisation taking into account their skill levels and educational background.

A Terms of Reference document will be prepared which will assume that all training will be delivered on-site or at nearby locations.

Application Training Database
Every implementation of software products provides the following databases as a minimum:

• Live – for holding live data and records;
• Training – for new users to familiarize themselves with the system;
• Test – for testing new modules/features/upgrades before transferring to live.

Back to the top

SUPPORT METHODOLOGY

MAINTENANCE PLAN

The Maintenance Plan of 3R will provide support and maintenance at four distinct levels:

• During the implementation sufficient knowledge transfer will take place for the organisation to provide a degree of first line support. This avoids a situation of over-reliance on the supplier and ensures maximum system availability.
• Local, remote and tele diagnostic fault analysis will be used by 3R where necessary.
• 3R will provide local support and maintenance services either from their office or via a local distribution including on-site assistance where necessary.
• In those circumstances where local support is unable to resolve an issue, 3R could escalate it to the Worldwide Support Centre. Four mean times for system down, critical, semi critical and non-critical faults will be kept.

SOFTWARE UPDATE POLICY

The software update policy of 3R is designed as far as possible to safeguard forward compatibility of system functionality. This means that future upgrades will not cause the customer to lose any functionality or parameterised requirements provided as part of the system initially implemented in accordance with an agreed specification.

When new releases of 3R become available they are supplied free of charge to every customer who has a current support agreement and who wants to take the new release. The software is provided on a default media of CD ROM, but can also be issued on a media more suitable for the environment each customer, such as disk or tape, along with a set of upgrade instructions. The process is simple enough for most customers to perform the upgrade themselves without assistance from IT specialists or 3R consultants.

Typically, 3R will release a major version of Peodesy (e.g. 3.0) every 12 to 18 months, with a number of minor releases (e.g. 3.0.1, 3.0.2, etc) in between.

Back to the top